Our Reviews

This is my second vehicle purchase with you. Very professional and fair. The service department was also great.

Great experience from deal negotiations through delivery

My local service team are awesome. They always help me decide the best course of action and very friendly at all times.

Everyone was very nice and helpful

Excellent Services

Did a great job at a reasonable price!

Very happy with the serve, my first time dealing with this dealership. I will make this my primary service center for my GM Sierra truck.

Very good service. Bryan Ervin takes very good care of me.

Great service

I was welcome to the service department. The technician started working on my car immediately. The waiting area was clean and their was coffee available. My car was serviced and delivered quickly.

Service was done on the scheduled time if not a little before.

They are great to work with Clay is

great group of guys and great service

Took my vehicle in 5 minutes before my appointment. Gordon, the service technician, was super nice keeping me informed with my service. Extremely pleased with my service

Always great

Very efficient and professional service.

very prompt and professional

Best service experience, ever.

Never a bad moment. Make the appointment everything is right on time. We had an unexpected issue with our vehicle during an inspection. Brought in pictures and gave us the estimate vehicle was repaired. No finer place than Black Buick GMC in Statesville NC to take your vehicle. Thank you all.

Super fast response and superb customer service. Order a Tonneau cover for my truck and was shipped directly to the service department. They called me immediately when it came in and got me scheduled. Job was completed quickly and professionally and very satisfied. Bryan Irvin was my service representative.

Great experience once again with the service department. Completed my 5000 mile service. Gordon is great to work with, he gets you in and out as quick and hassle free as possible.

Friendly Kept us updated

Gordon is great

Everything you ask them to do is done. They quote what needs to be quoted and the work is performed in a timely and correct manner.

Brian an Gordon are always.on top of their game

I’ve been a Black GMC customer for 25 years! I buy my vehicles at Black’s and have them serviced there. Their staff at the new car show room and then in the service area have my safety and satisfaction uppermost in their focus.

The staff was extremely helpful and kept us informed. They also have a messaging system that keeps you up to date on your phone. Very impressed with this dealership. Too bad we do not live in this area.

Service was professional & timely

Great service. Explained everything, performed service on time. Kept me up to date. I would recommend Gordon and team highly.

Great experience, quick in and out oil change.

All personal were courteous and professional. My needs were met in a timely manner.

Appointment was within a timely manner. They found the problem immediately and it was repaired in 50 minutes. Thanks to Gordon and the service department!!!!

I emailed for an inspection appointment, Zach Danz quickly replied, and the appointment was set for the next day. I will always bring my car to them; it is always a positive experience. The people there are terrific, and I know I am being taken care of, not taken advantage of!

Fantastic experience. Loved being able to speak with someone immediately, discuss pricing thoroughly while still being provided options. Honest and true buying experience. Definitely plan on returning once my Ram truck lease gets closer to ending.

It very much

Great service as always!

Well folks it's hard to keep adding on about people at this Dealership. They do a great job every time I go for a service or what ever the case may be. This is an Excellent Dealership that has Quality and Professional People. In all the years that I have been dealing with vehicles this is the best that I know of. I know there are some other Good ones out there but Day in and Year in and out I have never been disappointed.

My repairs were diagnosed and the repairs done in a timely manner. Excellent customer service.

Very prompt, very informative and very courteous doing my whole visit.

My concerns were heard and addressed in a timely manner.

Salesman knowledgeable pleasant no pressure. Allowed us to make up our minds at our pace. Pleasant atmosphere. Steve Stone is an asset to your company. I will recommend your dealership

Service was quick; the price was a little much for a key fob but it was done professionally and correctly. I just don't like waiting rooms that broadcast news. I feel a less biased show would satisfy your customers.

Always great. Service

Great staff .

It was after 3:00 pm when I located a screw in the side of my tire. I called Black Pontiac and explained what happened and they made time for me to come up and have my tire fixed. In the process, they also discovered that I needed another tire and rather than just tell me they took me back and showed me the tire. So not only did they fix one tire that had a screw in it, but they also changed another tire that I was not even aware that I had a problem. I can’t say enough about the folks at Black Pontiac. They are amazing and they are always nice to work with.

great Team

They are great !

Very impressed with Mr. Ervin. Kind, warm, and knowledegeble

On time and great customer service

Everything was handled efficiently.

From my first conversation with Steve Stone to the completion of the sale, he allowed me to have the space I needed to make the decision to purchase the vehicle.

Soup to nuts a top notch experience. Friendly, helpful people who weren’t trying to oversell me. Made it simple and quick.

It was a great experience. They made me feel comfortable. Tristin answered everything I asked about. It's not every every dealership that you go into that makes you feel good. They do a great job!

Very Professional and kept me updated on the process and expained very thorough.

Tristan, Myron, and Lynn made leasing a new car for my son a great experience. They valued my time and made the process quick and easy.

Gordon Was friendly and helpful during my visit. He also kept me informed of the progress on my vehicle while I was waiting. Great place to have work done on your car or truck!!

Always a pleasure interacting with staff. Service is fast and efficient.

thank you

Great service, definitely went the extra mile!

The Black Buick employees explained what needed to be done on my car. They explained how much it would cost and how long it would take. They made an appointment for me. When I arrived for my appointment 15 minutes early, they took me right in . They told me it would be ready in about 2 hours. One hour and 27 minutes later they informed me that my car was ready. I used my GM Rewards credit card to pay for the services. It was a great experience.

Great service

Ppi for used vehicle while I was out of state. Service was lovely to work with and provided a thorough insp

Awesome people, excellent service.

Gordon and associates were courteous and kept me informed on progress of vehicle work. My recent visit was for an oil change and while there I was informed that I could go ahead and get inspection done. I was glad to get both tasks accomplished in one visit.

Fast service.

I was greeted when I arrived for my first service. I spent, what seemed like, a very short time in the waiting area. It was a very good experience for me.

Prompt service and good attention to detail.

Gordon was awesome once again! He always take care of my truck service. It’s always an easy appt made and then they get me in and out in a very reasonable amount of time!

Great service.

Once again BLACK GMC comes thru and fixes the problem on my Quadrasteer. I can always depend on them to get to the root of the problem and make the repairs in a timely manner at a good cost . Thank you !

There is always excellent customer service from Gordon. I can count on quality work to my vehicle while I'm there.

We are always treated as friends.

Found the problem and part was not available. Gave us the option of leaving the car or we could drive. But if we drove the car it could have left us stranded if the fuel pump went out. Opted to leave car and wait on part.

All was wonderful. But when they reset the oil life they apparently reset the whole computer. I am trying to enter all data and settings again like when it was first purchased.

Bryan Ervin and the service technicians did a wonderful job repairing my truck and keeping me continuously updated. Thank you so much and Merry Christmas!!

Professional, detailed, efficient. Best GMC service department by far in the area.

I like dealing with the people at this dealership.

Great Service at Black GMC! Fast, friendly, and reliable. The team took great care of my vehicle and made the whole process easy. Highly recommend their maintenance services!

Thank you for the customer service and taking time to explain how you repaired my car.

Good service from helpful people.

Everything was thorough and professional. Zach in service did a great job of understanding what I needed. Gordon welcomed me into the service area. Manny did a really good job inspecting my vehicle. And Clarence went an extra mile to check on my back up camera. I couldn't be more pleased!

Ryan and the team were very hospitable and the service was excellent.

Fast and thorough service as always.

Zach Bryan & Clarence take Great care of me knowing I travel a lot for work.

Great customer service.

Brian ad Gordon were great and handled the situation well.

The crew members are very nice and friendly.

service was fast & friendly

Gordon is a super Service Advisor. Always makes you feel welcome.

Friendly professional service and staff. Gordon is the best.

Quick and fully completed repair of the muffler system. Quick diagnosis and cost effective repair on 2020 GMC Acadia SLT

Service was performed as scheduled. Questions were answered. Staff was engaging and helpful. Excellent customer service.

I was very pleased with tge attentiveness and efficiency of Black's service department. I've bought my last 3 trucks from Williams GMC whose service department pales to Black. My next truck will come from Black.

Excellent efficient service and was kept well informed during the process by service advisor Gordon Messer.

Everyone was friendly and helpful. They kept me informed as to what was happening with my truck and the progress of it

Service advisor was great to work with

Very good dealership in my opinion, the folks who lived there are very good and easily to talk to.

Bryan Ervin and team consistently do a great job! Communication is top-notch and I will continue to use Black GMC for my service needs.

Gordon is wonderful!

Professional, timely and knowledgeable.

Best in town for service and quality.

Repaired car in a timely manner

Everyone was very nice.

Everyone was very knowledgeable and very professional. We don’t take our vehicles anywhere else.

Mr. Messer made sure I was took care of in a timely manor the Auto technician checked every thing I went in for oil change they rotated my tires and changed all my filters , they showed me and man they were filthy !!! thumbs up to the staff all fore of my GMC cars will come here for service .

We took our 2025 Buick Enclave, Avenir to Black Buick GMC TO HAVE running boards installed. They did an excellent job installing them in a reasonable amount of time. Everyone was very helpful and responsive to our needs. Robby in the parts department and Gordon our customer service representative were both outstanding in their efforts to help us and to make us comfortable while they were completing our service. These gentlemen are a real asset to Black Buick GMC in Statesville, NC. Located on Salisbury Highway.

Good service

Great service, very pleasant

Helpful service advisors. Fast and efficient service. Quality workmanship.

Routine oil change clean fast and timely.

Gordon is my go to. He's never disappointed me.

I appreciate the cordial and professional welcome. The staff is always helpful, but not "pushy." They have served me well for several years and I know what to expect when I go to the dealership. Thanks to all.

Everything went well

It was brought to my attention that I had GM Rewards. The rewards covered my service and then some. Thank you to the cashier for bringing this to my attention.

Very helpful on getting the truck i wanted. Easy to work with . Made buying a new truck enjoyable.

Great customer service! Gordon took excellent care of me!

The oil change was taken care of in a timely manner and we had a nice area to sit while waiting.

Black GMC has been tremendous to work with. This is our 6th vehicle with them and each and every experience has been better and better. From the sales to service, Black GMC has always been an absolute pleasure to work with. We would give them 10 stars if the button would allow us. We have never had another dealership take care of us this well. You will not be disappointed if you use them!! Mario and Tracy Mareno

Excellent Service every time at Black's